Where experience meets action

It may seem like a simple concept – defining your typical customer. In reality, customer insights involve so much more than basic characteristics. It is at the root of everything we do in marketing. No longer can a business put out an ad and call it a day. It’s all about creating a customer experience. And businesses that understand their target audience have a competitive edge.

Marketing Assessment

This is our first stop in creating a successful marketing plan. We learn everything there is to know about your business. What marketing have you done? What have you wanted to try? What has worked? What hasn’t worked? And where do you have opportunity? These are all essential questions to work through before putting together a strategy. Before trying to get somewhere, you have to know where you want to go. We analyze your current marketing efforts and the goals of your business to develop an effective marketing strategy personalized to your business.

Customer Motivation Research

Before diving right in to new strategies, we need to know who we are trying to reach. Understanding the customer is important because it enables the business to better allocate resources in the most efficient way. We look at customer lifestyles. We listen to their experiences and stories. We monitor current trends and emerging trends. Our goal is to absorb as much information as possible about your target customers. With this information, we can develop the most effective and personalized marketing plan.

Competitive Research

Often overlooked, this is key to understanding growth opportunities. Competitors can provide valuable insight as to industry opportunities and trends. They can also be used as a comparison to how your customers perceive you vs. other industry businesses. Competitive research looks at where your brand is and where it should be going.

With these research methods, we help bridge the gap between insights and action.

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